Support Form

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Afghanistan

Aland Islands

Albania

Algeria

Andorra

Angola

Anguilla

Antarctica

Antigua and Barbuda

Argentina

Armenia

Aruba

Australia

Austria

Azerbaijan

Bahamas

Bahrain

Bangladesh

Barbados

Belarus

Belgium

Belize

Benin

Bermuda

Bhutan

Bolivia, Plurinational State of

Bonaire, Sint Eustatius and Saba

Bosnia and Herzegovina

Botswana

Bouvet Island

Brazil

British Indian Ocean Territory

Brunei Darussalam

Bulgaria

Burkina Faso

Burundi

Cambodia

Cameroon

Canada

Cape Verde

Cayman Islands

Central African Republic

Chad

Chile

China

Chinese Taipei

Christmas Island

Cocos (Keeling) Islands

Colombia

Comoros

Congo

Congo, the Democratic Republic of the

Cook Islands

Costa Rica

Cote d'Ivoire

Croatia

Cuba

Curaçao

Cyprus

Czech Republic

Denmark

Djibouti

Dominica

Dominican Republic

Ecuador

Egypt

El Salvador

Equatorial Guinea

Eritrea

Estonia

Ethiopia

Falkland Islands (Malvinas)

Faroe Islands

Fiji

Finland

France

French Guiana

French Polynesia

French Southern Territories

Gabon

Gambia

Georgia

Germany

Ghana

Gibraltar

Greece

Greenland

Grenada

Guadeloupe

Guatemala

Guernsey

Guinea

Guinea-Bissau

Guyana

Haiti

Heard Island and McDonald Islands

Holy See (Vatican City State)

Honduras

Hungary

Iceland

India

Indonesia

Iran, Islamic Republic of

Iraq

Ireland

Isle of Man

Israel

Italy

Jamaica

Japan

Jersey

Jordan

Kazakhstan

Kenya

Kiribati

Korea, Democratic People's Republic of

Korea, Republic of

Kuwait

Kyrgyzstan

Lao People's Democratic Republic

Latvia

Lebanon

Lesotho

Liberia

Libyan Arab Jamahiriya

Liechtenstein

Lithuania

Luxembourg

Macao

Macedonia, the former Yugoslav Republic of

Madagascar

Malawi

Malaysia

Maldives

Mali

Malta

Martinique

Mauritania

Mauritius

Mayotte

Mexico

Moldova, Republic of

Monaco

Mongolia

Montenegro

Montserrat

Morocco

Mozambique

Myanmar

Namibia

Nauru

Nepal

Netherlands

New Caledonia

New Zealand

Nicaragua

Niger

Nigeria

Niue

Norfolk Island

Norway

Oman

Pakistan

Palestinian Territory, Occupied

Panama

Papua New Guinea

Paraguay

Peru

Philippines

Pitcairn

Poland

Portugal

Qatar

Reunion

Romania

Russian Federation

Rwanda

Saint Barthélemy

Saint Helena, Ascension and Tristan da Cunha

Saint Kitts and Nevis

Saint Lucia

Saint Martin (French part)

Saint Pierre and Miquelon

Saint Vincent and the Grenadines

Samoa

San Marino

Sao Tome and Principe

Saudi Arabia

Senegal

Serbia

Seychelles

Sierra Leone

Singapore

Sint Maarten (Dutch part)

Slovakia

Slovenia

Solomon Islands

Somalia

South Africa

South Georgia and the South Sandwich Islands

South Sudan

Spain

Sri Lanka

Sudan

Suriname

Svalbard and Jan Mayen

Swaziland

Sweden

Switzerland

Syrian Arab Republic

Tajikistan

Tanzania, United Republic of

Thailand

Timor-Leste

Togo

Tokelau

Tonga

Trinidad and Tobago

Tunisia

Turkey

Turkmenistan

Turks and Caicos Islands

Tuvalu

Uganda

Ukraine

United Arab Emirates

United Kingdom

United States

Uruguay

Uzbekistan

Vanuatu

Venezuela, Bolivarian Republic of

Viet Nam

Virgin Islands, British

Wallis and Futuna

Western Sahara

Yemen

Zambia

Zimbabwe

BATTERY SENSE

CS FREE

CS ONE

CT5 TIME TO GO

CT5 START/STOP

CT5 POWERSPORT

D250

I1225

I2420

I2440

LITHIUM XS

M100

M15

M200

M25

M300

M45

MULTI US 2500

MULTI US 3300

MULTI US 7002

MULTI XS 15000

MULTI XS 2500

MULTI XS 3600

MULTI XS 4003

MULTI XS 7000

MULTI XT 14000

MXS 10

MXS 15

MXS 25

MXS 25000

MXS 25EC

MXS 3.6

MXS 3.8

MXS 5.0

MXS 5.0 POLAR EDITION

MXS 7.0

MXT 14

MXT 4.0

MXTS 40

MXTS 70

PRO 120

PRO 60

PRO15

PRO25

SMARTPASS 120

XS 0.8

XS 25000

XS 3.3

XS 3600

XS 5.0

XS 7.0

XS 7000

XS 800

XT 14000

OTHER

App - Not Working

Backend / Portal Issues

Blank Display Panel

Charger Not Charging

Damaged Cables

Damaged Casing

Fuse Issue

Home Balancing Issue

Installation Support

Load Balancing Issue

Lock/Key Fault

NANOGRID AIR

NANOGRID Error

No Internet

Product Training

Quality Issue

RCD - Test

RFID Fault

Scheduling Not Working

Slow Charging Rate

Spare Parts Request

Tampering / Vandalism

Unable To Connect To Wi-Fi (CC3)

Unable To Pair To Phone (CC3)

Unable To Update Firmware

Unit Will Not Power Up

Water Damage

Other Fault

Light - Flashing

Light - Solid

Mode Button Not Working

Product Repair - Service

Replacement Parts - Order

Unable To Pair To Phone

Unit Will Not Charge

Warranty Replacement Request

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